Hello! My name is Vianka Pillay and I am here to assist you with any queries. Don't hesitate to give me a shout!
Watch this step by step video demonstrating how to use your online store or refer to your user manual that was sent to you. Should you have not received one please contact us here or email support@jimbu.co.za.
Our process is very unique and has been crafted so much so that it is changing the industry. Instead of having to order in masses we open our stores in the first week of every month. Once the store is closed we process the month’s orders.
Yes and no. We hold limited stock of certain items. Our just-in-time model means that we manufacture to order.
Orders placed between 1st- 14th of each month will be delivered by month-end. Orders placed between 15th – month-end will be delivered by the 14th of the following month.
There are two options for delivery:
1. DELIVERY TO ONE ADDRESS IN SOUTH AFRICA
If you select this option, we will deliver your order to one address in South Africa for R150.00 (exclusive of VAT). Orders placed between 1st-14th of each month will be delivered by month-end. Orders placed between 15th-month-end will be delivered by the 14th of the following month
2. INTERNATIONAL ORDERS
If you are placing an international order, your JIMBU Account Manager will provide you with a shipping quote to your intended delivery address.
JIMBU works with Rhenus for local deliveries and DHL and Aramex for international deliveries.
You will be emailed the waybill/tracking number and the name of the courier company when your order has been collected (closer to the end of the month).
For Aramex tracking, click here.
For Rhenus tracking, Contact the Account Manager to track your order.
For DHL tracking, click here.
Yes, absolutely! Every gift is carefully packed by hand and comes with a hand written card with a message. To add your gift message, simply leave a note (under “order notes”) on checkout.
